designing for people

Skills that embody a lifetime of passion and focus.

Lily has demonstrated a range of skills that affect all stages of the product design lifecycle. Her experience comes from being both an individual contributor, as well as a leader—responsible and accountable for the execution of key business goals.

NO. PROJECTS SERVED AS LEAD DESIGNER

INITIATIVES WITH VOC/VOU ACROSS THE ENTIRE STACK

AVE. NPS POINT SCORE INCREASE withIN 3-4 MONTHS*

0 %

ave. increase in design team production*

0 %

ave. increase in design team quality output*

0 %

goals completed on time / budget*

no. design teams integrated with dev using agile

largest staff count (flat with 5 directs)

companies requiring global ux leadership

HELLO. I'M LILY.

For over 15 years, I’ve researched and analyzed human behavior as part of a‭ lifelong devotion to‭ shaping psychology‭, ‬art‭ ‬and science into technological experiences‮ ‬that build and strengthen our human stories.

My strengths include leading strong design teams while providing strategic product design direction, and have enjoyed much success applying that expertise on a variety of successful, well-known brands such as Meijer, Citrix, American Airlines, Honeywell, FedEx, Neutrogena, Viasat, and more.

However, my secret weapon is my ability to extend my leadership skills beyond the designer’s box—creating compelling product visions that span from product definition to critical strategies that reach deeper into the stack‭—a passionate approach that has often been described as “infectious‭.” ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

You can find key insights into some of my approaches via my sample DesignOps Playbook. Feel free to contact me to learn more.

Cheers!

Lily B.

course Mentor

Designlab’s UX Academy is an online learning platform that enhances the educational environment by providing a supportive environment that offers a continuous cycle of feedback and iteration—an essential component for anyone aspiring to improve their design skills. As a mentor, I am paired with students, as they move through the course syllabus, helping them complete several hands-on projects, and providing ongoing design feedback and support.

the DesignOps playbook

UX methods & strategies

A sampling of content from Lily’s playbooks—methodologies and strategies that help design teams ship better experiences, as well as give a better structure on hiring talent and building a better culture.

RESEARCH, TEST & VALIDATE

DESIGN, BUILD & REFINE

SHAPE, LEAD & GROW

peer reviews

Lily is hands down one of the best UX/IA/Creative/Designers I have worked with. She is extremely well organized, thorough, prepared and driven to achieve perfection on any project she chooses to take on. Her communication, experience and insight are second to none and it's obvious that she really cares about the users and the projects from somewhere deep in her personality. I think of Mickey as a success multiplier... if you have an important project, you need to bring her on.

Lily is one of the best bosses I’ve ever had! No, really. I’m amazed at the number of projects she can juggle, her prowess at navigating difficult situations and her UX mentorship capabilities. She has an incredible vision and knows how to elevate each team member's skillset to solve solve the tough problems and make that vision a reality. Lily is also astounding at all stages of user experience in an agile model. It's been a pleasure to work with Lily.

I had the pleasure of having Lily work on one of the companies largest programs at the time in which I was able to get to know Lily and her strive for perfection. Her continued dedication to what the client was asking for and her ability to help execute upon the requests provided surpasses expectations. Lily has the ability to discuss with clients at any level and translate technical to business very well. in addition she brings a great energy to a team and has the skills the exceed her title. I hope one day we will get the opportunity to work together again. I would highly recommend Lily for anything she puts her mind too. UX/UI design and implementation is certainly a passion for her and I would not hesitate a moment to hire her.

Gifted and talented UX Professional is what best describes Lily. She carries an undeniable passion for user centered design and experience in this industry second to none . A leader, friend and a great colleague to have on your team. She assisted me in a very large system rewrite and stepped in and took direction, made recommendations, and was an all around excellent person to have on my team. With everything Lily does, she brings a new energy, creativity, and excellent process to help drive business down the right path for their users. An excellent communicator and thoughtfulness make her a fantastic asset to any team.

Lily is perhaps the most impressive UX professional that I have ever had the privilege of working with. Her overall knowledge of user experience design, commingled with her business acumen make for an individual that offers so much to both colleagues and clients alike. It is a pleasure to work with a professional of this caliber.

human-centered

Measurable Outcomes