Customer service is a single brand touch point. While great service is crucial, smart companies look beyond ‘service’ to focus on the entire customer experience and create a journeythat will improve satisfaction rates, reduce customer churn and increase revenue. Learn how companies are making every customer interaction amazing and leaving lasting impressions that go far beyond selling.
Customers expect a response from support channels within seconds. Given the demand of support related inquiries, customer experience designers often turn to chatbots to accelerate the response rate. However, there is significant room for improvement in human-and-machine interaction. How can data, IT, and customer experience teams work together to improve their AI tools?