Events – Lily Bisset

human-centered

Surprise, delight, & exceed voice of customer expectations

Measurable Outcomes

Best practices that measure & optimize experience outcomes

Scalable Execution

Processes & solutions that grow & scale with the business

design excellence

Growing & empowering the design team of today & tomorrow

Executive Leadership Forum

NOVEMBER 17 -19, 2020: DATAx Virtual: Boosting ROI with a Data First Culture

1 STAGE | 3 DAYS OF CONTENT | UNLIMTED NETWORKING Connect. Learn. Evolve. DATAX Virtual is the preeminent cross-industry data centric event for business leaders, strategists, and data practitioners. Learn from experts of industry to discover how your organization can use data to gain a competitive advantage in the marketplace. DATAX Virtual provides a unique blend of data-focused content tailored to help you find real-world solutions to common challenges. Join us this November to engage with global data leaders to learn how you can use data to evolve your business into the age of digital transformation.

PAST event

Marketing & E-commerce Leadership Forum Panel discussion - 2020

Customer Experience (CX) Strategies to Create Meaningful Interactions and Lasting Connections

Customer service is a single brand touch point. While great service is crucial, smart companies look beyond ‘service’ to focus on the entire customer experience and create a journey that will improve satisfaction rates, reduce customer churn and increase revenue. Learn how companies are making every customer interaction amazing and leaving lasting impressions that go far beyond selling.

PAST event

DATAx LEADERSHIP FORUM PANEL DISCUSSION

Data in Customer Experience (CX) – Conversational AI for Process Efficiency

Customers expect a response from support channels within seconds. Given the demand of support related inquiries, customer experience designers often turn to chatbots to accelerate the response rate. However, there is significant room for improvement in human-and-machine interaction. How can data, IT, and customer experience teams work together to improve their AI tools?

A day in the life...

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