• Phone: +1 442 777 3439
  • Portland, Or
  • she/her
Working on interface

human-centered

Surprise, delight, & exceed voice of customer expectations

Pensive businesswoman looking at chart

Measurable Outcomes

Best practices that measure & optimize experience outcomes

Working on interface

Scalable Execution

Processes & solutions that grow & scale with the business

Young female broker with highlighter drawing working diagrams and flow charts

design excellence

Growing & empowering the design team of today & tomorrow

Research & Test Case Studies

Informing and validating business vision with solid practices.

Building a Solid Research & Testing Practice

Nulla consequat malesuada turpis, fringilla varius ipsum varius vel.

  • Aenean tellus metus, bibendum se.
  • Pellentesque commodo eros a enim.
  • Vestibulum eu odio.
  • Morbi nec metus. Nunc nonummy metus.
download

Developing Metrics & Analytics Strategies

Nulla consequat malesuada turpis, fringilla varius ipsum varius vel.

  • Aenean tellus metus, bibendum se.
  • Pellentesque commodo eros a enim.
  • Vestibulum eu odio.
  • Morbi nec metus. Nunc nonummy metus.
download

Developing Fast, Flexible & Effective Approaches

System infrastructures built to drive a customer’s journey are just as critical to delivering best-in-class experiences as the interactions surfaced to users in the front-end. 

  • Maximize the end-user journey by addressing all touch-points
  • Streamline feature development and avoid missed opportunities
  • Help minimize design & tech debt in the product development lifecycle
download

PAST event

Marketing & E-commerce Leadership Forum Panel discussion - 2020

Customer Experience (CX) Strategies to Create Meaningful Interactions and Lasting Connections

Customer service is a single brand touch point. While great service is crucial, smart companies look beyond ‘service’ to focus on the entire customer experience and create a journey that will improve satisfaction rates, reduce customer churn and increase revenue. Learn how companies are making every customer interaction amazing and leaving lasting impressions that go far beyond selling.

PAST event

DATAx LEADERSHIP FORUM PANEL DISCUSSION

Data in Customer Experience (CX) – Conversational AI for Process Efficiency

Customers expect a response from support channels within seconds. Given the demand of support related inquiries, customer experience designers often turn to chatbots to accelerate the response rate. However, there is significant room for improvement in human-and-machine interaction. How can data, IT, and customer experience teams work together to improve their AI tools?

A day in the life...

Previous
Next

follow on twitter

Twitter feed is not available at the moment.